October 1, 2018
Creative Collaborator, HR Services.
Nancy shares over 26 years of experience in the Customer Service and the Education fields. She has gained her knowledge and experience within three different industries in South Central Pennsylvania. An advocate for exceptional service and lifelong learning, Nancy is always looking to help enhance the knowledge and skills of others. Her enthusiasm makes her facilitation energized and she has been recognized by many participants as being an outstanding trainer.
In addition to her involvement with Leadership Arts Associates, Nancy designs, develops and implements company-wide educational programs for leadership and staff at a large Central Pennsylvania Healthcare System. Nancy has functioned in the capacity of consultant for interventions and enhancement of team and individual performances. Nancy received her Bachelor of Science in Education from Shippensburg University and her Master of Education in Training and Development at The Pennsylvania State University.
I am a Learning & Development Leader whose journey was not always a clear one. After graduating with an education degree, my path to education took a slight detour through the worlds of sales and customer service. Both sales and customer service allow for opportunities, so customers learn through your ability to educate them on your products or services. The difference is, of course, not in a formal classroom setting. Gaining experience and knowledge in the retail, manufacturing and healthcare industries has helped me develop into the person I am today.
As a former soccer player, soccer coach, and soccer referee, I’m a soccer enthusiast. Although my playing, coaching and refereeing days are behind me, I’m still a huge soccer fan! If the US Women’s or Men’s National Teams are playing, I’m probably watching it.
I also consider myself an amateur photographer, craftster and DIYer. I love taking pictures and for many years this included shots of my kids playing soccer. I’ve even moonlighted as an individual and team photographer. I also love creating crafts and doing DIY projects. I have many self-created paintings or craft projects throughout my house or office. I enjoy making and giving away a different Christmas ornament every year. When visiting crafts shows, you’ll definitely hear me saying, “Oh, I can make that.”
My passion is helping others. Whether you refer to it as teaching, educating, facilitating or coaching, it’s what I enjoy doing the most. My formal education includes both children and adult education methodologies. For most of my career, I have had the opportunity to provide a variety of educational topics to many different learners. I love creating “out of the box” learning that focuses on engaging, energizing and challenging participants to learn through involvement, increased retention and maximize their productivity – aka DIY learning.